When the collective knowledge of many minds and years of practical toolmaking experience come together, the best solutions emerge. With the ARNO experts, you’ll make the right decisions when the market once again demands changes in manufacturing.  

Some rely on AI bots for advice. However, we firmly believe that people should speak to people in order to make confident decisions. 
Our teams provide detailed advice on tool selection, clamping devices, cooling strategies and processes. ARNO’s three-tier support system impresses with its clear structure and incredible success rates. We prove that again and again in free tests.

The technical support team
A sort of ARNO Wikipedia over the phone – the team has outstanding knowledge of tools and processes. 
It answers 99 per cent of enquiries immediately. The short formula for customers is: ring up, ask, carry on.  

The field service
Our field service team makes around 16,000 customer visits per year and seeks solutions on site when a process isn’t running smoothly. A typical scenario: reaching into the chip bin. Taking a look, analysing the situation and working with the customer to identify which tool and cutting parameters best solve the problem. 98.3 per cent of customers are satisfied with the results.  

Application Engineering
The experts for in-depth analysis of machining technology, tool details, processes, difficult-to-machine materials and tool design. In most cases, the solution can be found somewhere within the ARNO portfolio. If not, we build the appropriate custom tool. Success rate through tool change: 90 per cent.